img 606-219-0382
img info@lostlodge.com
img Lost Lodge Resort Cabin Rentals Lake Cumberland, 265 Lost Lodge Road, Somerset, Ky 42501
Rental Policies

Thank you for choosing Lost Lodge Resort. We want you to enjoy your stay with us! Please read through our Rental Policies prior to making your reservation. If you have any questions or concerns, please review our frequently asked questions or do not hesitate to contact us.

Payment:

We accept MasterCard, Visa, Cash, Personal Check, Traveler’s Check, or Money Order. At this time, it is not feasible for us to accept payment online. Payment information can be given over the phone, by mail or in person. All bookings receive a confirmation email of rate, deposit, balance due, and cabin assignment.

Our rates are based on the discount given for cash or check payment on arrival. There is a two night minimum for Cabin Rentals. A 5% processing fee will be added for credit card use on all rentals. Please be advised that your lodging total will include 6% Ky. Sales Tax and 4% Transient Tax.

Security deposits are $150 for one and two bedroom Cabins and $250 for the three bedrooms and is separate from lodging fees.

Cancellation:

a) Cancellations are accepted up to thirty (30) days prior to scheduled arrival, minus a $50.00 processing fee.

b) Cancellations made less than thirty (30) days prior to scheduled arrival, will be charged for the full rental amount, unless cabin is re-rented (see section g)

c) All cancellations must be in writing by mail or email.

d) All cancellations will receive a confirmation email upon receipt, if you do not receive this email please notify us immediately by phone 606-219-0382. Our confirmation of cancellation is your release of liability for the cost of rental.

e) All no shows will be fully charged in accordance with the rate quoted in the confirmation booking email. There are no exceptions to this policy.

f) In the event you would like to change the reservation, either at or before 30 days, the entire deposit can be applied to a future booking with us based on availability.

g) Also in the event a 30 day notice is not possible, we will do our best to re-rent the cabin for the entire cancellation period. If we are able to re- rent the cabin, we will refund your deposit less the $100.00 processing fee.

h) Poor weather conditions do not constitute reasons for cancellations or no shows.

i) No refunds are given after arrival or in the event of an early departure.

Pets:

  • Most of our cabins are pet friendly. A $35.00 – $75.00 non-refundable fee is required for pets.
  • Pet owners will take appropriate steps to clean up their pet’s waste prior to check-out otherwise an additional fee of $50.00 for waste removal will be assessed against your credit card.
  • Pets must be leashed at all times when outside.
  • No Aggressive Dogs Allowed.
  • If your pet is of the barking kind, you must leave it behind in consideration of our other guests. Pets cannot be tied up or chained in the cabin, yard or porch.
  • Pets are not allowed on the furniture or beds. Each cabin is checked before arrival and after departure. An additional $100.00 cleaning and laundry fee will be charged against your credit card for removal of pet hair from furniture, quilts, and bedding.
  • Please do not leave pets unattended in the cabin unless the pet is appropriately crated. All costs for scratched paint, chewed furniture, and disturbance of the property will be charged against your credit card.
  • Guests bringing pets must agree to indemnify Lost Lodge and hold its owners liable for any damage their pets cause to third parties or the property of third parties. They also must agree that Lost Lodge and its owners have no liability related to the care and safety of their pets.

Moody Farms Pet Motel, conveniently located in Ferguson Kentucky, offers “dog boarding and doggy day care in a quiet, country setting with secure, monitored play yard for your dogs to run, play and relax.” For more information, visit their website at www.moodyfarms.net or like them on Facebook at Moody Farms Pet Motel.

Smoking:

All Lost Lodge Cabins are non-smoking. Ashtrays are provided on outside decks and porches. There is an automatic $150.00 fee charged to your credit card for removal of smoke related odors, and/or damage to the cabin caused by indoor smoking. We appreciate your attention to this policy.

Cabins:

We make every effort to maintain all our equipment at the cabins and grounds. All cabins include Fridge, cooktop or range, microwave, coffee pot, toaster, television, and air conditioning. In the event of the cabin equipment or other equipment on the grounds breaking down, we will make every effort to repair it in a timely manner, but we are unable to issue any kind of refund. Thank you for your understanding.

Each unit is also supplied with dishes, cookware, eating utensils, fire pit, charcoal grill, picnic table, bed linen and 2-6 towels depending on cabin size. We also supply dish soap, dish towels, toilet paper and trash bags. The guest is responsible for all personal toiletry items, extra towels, charcoal, and any other paper products required. Firewood is available for sale at our office.

Guests are responsible for viewing cabins and understanding cabin layout and occupancy.  ALL of our small or large 2 bedroom cabins sleep 4 comfortably per the total of 2 double beds.

Damages:

Our units contain valuable furniture, appliances, equipment and amenities. All guests agree to immediately notify Lost Lodge of any problems with or damages to the unit.

Guests are responsible for damages they cause including replacement or repair of cabin furnishings, cleaning, maintenance, accounting, and other staff time as well as the loss of subsequent income during the time of the repairs. The unit is inspected before each arrival and upon departure for any damages.

There will be a $50 charge per cabin if remote control to television and cabin keys are not left on kitchen table upon departure. This charge will be billed to credit card used to make your reservation or deducted from security deposit check.

Water and septic:

Lost Lodge has well and septic systems. The septic system is very effective; however, it will clog up if improper materials are flushed.  DO NOT FLUSH anything other than the minimum amount of toilet paper. DO NOT place grease and or leftover food down any sink or drains. If it is found that items, other than biological waste, have been flushed and clog the septic system you will be charged the costs to repair and return the septic system to its normal operating condition.

Cleaning Fee:

All guests agree to keep their assigned cabin (interior and exterior) in good order, to leave it in the same condition it was upon arrival. There is no daily maid service. Lost Lodge will have the cabin cleaned after your departure. If carpet or upholstery require cleaning after your departure fees will be passed on at the rate charged to Lost Lodge.

Linens:

The linens in each cabin are reviewed and inventoried by two people prior to check-in and immediately at check-out. Replacement costs for missing and/or damaged linens will automatically be billed at replacement costs to your credit card.

Wi-Fi:

Wi-Fi on grounds is a courtesy for the convenience of our guests but not guaranteed to work 100 percent during your stay at Lost lodge. As with any service related to third party providers there may be times when no internet service is available on the grounds. If you have a definitive need for Wi-Fi during your stay, please plan accordingly.

Check-in

We can make arrangements to get you in your cabin anytime after 3 pm, and yes we will leave the light on for you! We ask that you depart before 11 am. We would appreciate it if our guests do not show up for early check in before 3pm EST. We have an 11am check out and it is not possible to have the cabins ready and to our standards unless we have the allotted time to clean.

Reservations

Reservations are made by phone 606-219-0382. You will receive a confirmation email from us once we receive your Rental Policy Acknowledgement Form and your security deposit and it has cleared.

Please note that our quiet time is from 11 pm until 9 am.


 

Rental Policy Acknowledgement Form

In order to make your reservation, you must submit the Rental Policy Acknowledgement Form. Please read through the Rental Policy information above, then click the button below to proceed. Do not submit this form unless you have a confirmed reservation and have been asked to submit the Rental Policy Acknowledgement Form.

Rental Policy Acknowledgement Form